![]() ![]() ![]() Please send in clear photographic evidence of any damage via for us to make an assessment based on this claim.įor further information, please consult our Returns Policy page. If we are satisfied with the condition of the item, we will then process your refund.Īny damaged items received must be reported to us within 24 hours of delivery. We will carefully inspect the returned goods once they arrive at our warehouse. Regretfully, any items returned to us without a returns form included cannot be refunded. If your item arrived damaged or faulty, then we will gladly waive the courier fee for you. There is also a small fee for our courier service. Please note that you have up to 14 days to make a return from the date you originally received your goods. We will then choose a courier based on this information and keep you informed. Once you get in touch with us, please let us know that you would like to organise a courier collection service, as well as the date and time that you would like to send the item(s) back to us. ![]() If your item is too large to return without some assistance, we are happy to arrange a courier collection service for you. It may take up to between 5 and 7 working days for your full refunded amount to appear in your bank account. Please remember to obtain proof of postage of your return. Then send the package back to us at: Where Saints Go Ltd, Westbury Street, Hyde, SK14 4QP. Pack up your goods in their original packaging with the filled-in returns form included, and our sent-out address label clearly affixed to outside of the box. Simply fill out your returns form, clearly labelling your full name, address and name of the item you are returning. We will then send an address label out to you, as well as a returns form (one of these should also be included in your original packaging). If you need to make a return, give us a ring on 01 or e-mail us at within 14 days of your receipt of goods. We will happily provide you with a full refund as long as your item is unused and in a saleable condition. We’ve made this a straightforward process. Returns and RefundsĪlthough our Saints love our products, we recognise that on occasion there is a genuine reason for a return. Please note that we reserve the right to contact you regarding a price increase to take additional payment if required. Orders to the Isle of Man, Highlands and Channel Islandsĭelivery prices to these areas are both weight and size dependent. But until then, please contact our Customer Support Team number on 0044-16. Our team is currently working really hard behind the scenes to re-automate this process, so watch this space. The following protocols apply: Orders to all European countries (including the Republic of Ireland)įor now, these orders must be taken over the telephone. Since Brexit, we are now required by law to make a few changes in order to comply with new government regulations. All applicable duties, fees and any additional charges are outside of our control, and therefore you will be deemed responsible for these payments. The estimated date of delivery will generally be the following Saturday.Īll deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time of which the delivery arrives in your country. The estimated date of delivery will generally be the following Tuesday (with the exception of bank holidays).Īny orders for SATURDAY DELIVERY placed after 12pm Friday will not be dispatched until the following Monday. Any NEXT DAY DELIVERY ORDERS placed after 2pm on Fridays will not be dispatched until the next available working day. Please note that any orders for our NEXT DAY SERVICE must be placed by 2pm the previous day. Please give 2 hours notice *for pre-orders we will call when availableĬurrently Suspended (please call our office on 01) ![]()
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